Privacy Policy | Paeon Health

1. About this privacy policy

This privacy policy explains how Paeon Health handles personal information collected through our website and related online communications. It also explains how to contact our family medicine office with privacy questions.

This privacy policy covers website activities. Medical records and other protected health information are also subject to applicable health privacy laws and our separate Notice of Privacy Practices. This website policy does not replace that notice or authorize disclosures of medical information.

2. Information you provide

When you contact our office or use an available online form, you may provide your name, telephone number, email address, contact preferences, and the contents of your message. Information needed to schedule an appointment, arrange payment, or receive medical care may be collected through the relevant scheduling, payment, or patient portal service.

Please provide only the information needed for your request. Avoid entering diagnoses, detailed medical histories, insurance identification numbers, payment card details, or other sensitive information into general website messages or ordinary email. Contact our office for the appropriate way to send sensitive information.

3. How we use information

We use information provided to us for purposes relevant to your request and the operation of our practice. These purposes can include:

• Responding to questions and requests for assistance.
• Coordinating appointments and administrative communications.
• Providing access to practice information and online services.
• Maintaining website functionality and protecting against misuse.
• Meeting applicable legal, recordkeeping, and regulatory obligations.

Information used for treatment, payment, and healthcare operations is handled under applicable health privacy requirements. Uses requiring a separate authorization or consent are subject to those requirements; visiting this website does not supply that authorization.

4. When information is shared

Paeon Health may share information with service providers that help operate our website and support appointment scheduling, patient portal access, communications, and payment processing. Information is shared as needed to provide these services and as permitted by law.

Disclosures involving protected health information remain subject to applicable privacy and security requirements. Where required, service-provider arrangements must include business associate agreements and appropriate protections for the information involved.

We may also disclose information when required by law or when legally permitted to address fraud, security incidents, or threats to safety.

We do not sell personal information collected through this website. We do not disclose website visitor information to advertising platforms for targeted advertising, advertising conversion tracking, or remarketing.

For details about how medical information may be used and disclosed, please review our separate Notice of Privacy Practices.

5. Cookies and website technology

When you visit our website, our hosting and technology providers may process technical information such as your IP address, browser type, device information, pages visited, and access times. This information may be used to operate and protect the website, troubleshoot problems, and understand website performance.

Cookies are small files stored on your device. Our website and services accessed through it may use cookies or similar technologies to support website functions, remember preferences, and measure website usage. We do not use website cookies for targeted advertising or remarketing.

You can review, block, or delete cookies through your browser settings. Blocking certain cookies may affect website features or services. Browser cookie settings do not necessarily prevent all technical information from being collected.

If you follow a link to our patient portal, appointment scheduling system, or another external service, that service may use its own cookies and technologies. Please review the privacy information provided by the service you are using.

Cookie settings do not replace any authorization required by law for the disclosure of protected health information.

6. Appointment booking, patient portal, and payments

Our website provides access to appointment scheduling and the Elation patient portal. Some services open on a separate provider’s website. Review the privacy information and terms displayed by the service you are using.

Use the patient portal or another method identified by our office for appropriate medical communications. Provide payment information only through an authorized payment process, rather than ordinary email or a general contact form.

External services have their own practices and interfaces. Linking to them does not remove Paeon Health’s responsibilities for information we handle or disclose.

7. Email, telephone, and text communications

When contacting us, tell us your preferred method of response. Please let our office know if your contact information changes or if you have concerns about receiving messages at a particular address or number.

Ordinary email and text messaging can carry privacy risks. Avoid sending sensitive medical information through these channels unless you have discussed an appropriate communication method with our office.

If you receive optional electronic communications from us, follow any included opt-out instructions or contact the office to update your preferences. Necessary care-related communications may still require another method of contact.

Website messages and email should not be used for emergencies; call 911 for a medical emergency.

8. Information protection and retention

We use administrative, technical, and physical safeguards appropriate to the information and systems involved. These measures are intended to reduce unauthorized access, loss, misuse, and disclosure. No website, transmission method, or storage system can guarantee absolute security.

We retain information according to its purpose, applicable recordkeeping obligations, and legitimate operational or legal needs. Different records may have different retention requirements. A request to delete website correspondence does not necessarily permit deletion of medical records or other information we are required to retain.

Contact our office with questions about a particular category of information.

9. Your questions, choices, and medical privacy rights

You may contact us to ask how information submitted through the website is handled, request correction of contact details, or discuss communication preferences. We may need to verify your identity before responding to requests involving personal information.

For medical records, confidential communications, and other rights concerning protected health information, request our Notice of Privacy Practices. It explains applicable rights, how to exercise them, and how to raise a privacy complaint.

Requests involving a child, dependent, or another person must be handled according to applicable rules about consent, confidentiality, and authorized representatives. Additional rights may apply under relevant law.

For general information, visit the U.S. Department of Health and Human Services’ guide to your rights under HIPAA.

10. Privacy Policy Questions and Updates

For questions about this privacy policy, contact our office and ask for the person responsible for privacy matters:

Paeon Health
210 N Bolingbrook Dr, Suite A
Bolingbrook, IL 60440
Telephone: 630-822-2242
Email: care@paeonhealth.com

You can also visit our Contact page. Keep initial privacy inquiries limited to the information needed for us to respond.

We may update this privacy policy when our website practices or applicable requirements change. The effective date above identifies the current version. We will provide additional notice when required by law.