PATIENT QUESTIONS, ANSWERED CLEARLY
Primary Care FAQ in Bolingbrook, IL
This primary care FAQ answers 20 common questions about primary care in Bolingbrook, IL, including new patient appointments, insurance, self-pay prices, telehealth, medication refills, and patient portal access. Paeon Health provides care for children and adults with Walid Sayyed, MD, a board-certified family physician. Video visits are available across Illinois when clinically appropriate.
This primary care FAQ helps you plan a visit. Your appointment determines which tests, treatments, or follow-up are appropriate for you.
Board-certified family physician
Primary care FAQ topics
Office, appointments and new patients
Primary Care FAQ: Office Visits and Appointments
Where is Paeon Health in Bolingbrook?
Paeon Health is at 210 N Bolingbrook Dr, Suite A, Bolingbrook, IL 60440. Find office directions and contact information, or call 630-822-2242 for scheduling help. Visits are by confirmed appointment; please call before arriving without a scheduled visit.
What are your office hours?
Office hours are Monday–Friday, 9:00 AM–5:00 PM, and Saturday, 9:00 AM–1:00 PM. The office is closed Sunday. Appointment times depend on availability; check the online schedule or call to confirm your visit.
Who provides primary care at Paeon Health?
Walid Sayyed, MD, is a board-certified family physician providing primary care at Paeon Health in Bolingbrook. Visits may include preventive care, medication review, ongoing condition management, and coordination with specialists. Learn about Dr. Sayyed and his approach to care.
Do you provide primary care for children and adults?
Yes. Walid Sayyed, MD, provides family medicine and primary care for children and adults in Bolingbrook. Visit needs vary by age and concern. Review children’s care options and call the office to discuss the visit you need before booking.
What primary care services do you offer?
Visit options include annual physicals, preventive care, sick visits when available, care for ongoing conditions such as diabetes and high blood pressure, medication review, and follow-up after hospitalization. Telehealth is available when clinically appropriate. Explore primary care services in Bolingbrook to find the visit that fits your needs.
Do you accept new patients?
Yes. New patients can establish primary care at our Bolingbrook office with Dr. Sayyed. Book a new patient appointment online or call 630-822-2242. Review our new patient preparation resources before your visit.
How do I book an appointment?
Use our online scheduling portal to review available appointments and choose a visit type. Confirm that the appointment matches your needs and whether you are scheduling an office or video visit. If you need help selecting an option, call 630-822-2242. Please attend only after your appointment is confirmed.
Can I call instead of booking online?
Yes. Call 630-822-2242 during office hours for scheduling help: Monday–Friday, 9:00 AM–5:00 PM, or Saturday, 9:00 AM–1:00 PM. Have your preferred visit type and availability ready. The office is closed Sunday. You can also review available times through online booking.
Do you offer same-week visits?
Same-week appointments may be available. Check current appointment availability through our online scheduling portal.
What visit type should I choose?
Select “New Patient” if it is your first visit, or “Follow-up” if you are an established returning patient. Tell the office if you need a physical, care for new symptoms, ongoing condition follow-up, or a visit after hospitalization. If you are unsure, call for help choosing the appropriate visit type.
What should I bring to my first primary care visit?
Prepare your ID, insurance information if applicable, current medication list, available medical records, and your main questions. Include prescriptions, nonprescription products, and supplements in your medication list. Complete any intake forms provided by the office. Review patient resources and visit preparation guidance.
What if I am not sure what to book?
Send a scheduling request or call our office, and our team will guide you to the correct visit type. Please do not include medical details in the public website form.
Primary Care FAQ: Insurance and Self-Pay
Do you accept insurance?
We accept select major plans. Review our insurance information and verify your exact plan, network, and benefits with your insurer and our office before your visit. Having an insurance card does not confirm that your specific plan is in network or that a service is covered.
Do you offer self-pay?
Yes, we offer transparent self-pay pricing. View self-pay visit options and prices before booking. Ask the office which visit type fits your needs and whether tests, procedures, or other services may have separate charges. If you are uninsured or are not using insurance, you usually have a right to a written Good Faith Estimate when you request one or schedule care at least three business days ahead. Read our estimate guidance and call the office to request an estimate before care.
How much does a self-pay primary care visit cost?
Our listed self-pay fees are $225 for a new patient visit, $175 for a same-week sick visit when available, $150 for an established follow-up, $125 for a video visit when clinically appropriate, and $225 for an annual physical. Video patients must be physically in Illinois. Tests, procedures, vaccines, and other separately billed services may cost extra. Compare all five visit prices and booking options, and confirm the appropriate visit type and possible extra charges with the office.
Primary Care FAQ: Telehealth, Prescriptions, and Records
Do you offer telehealth?
Yes, across Illinois when appropriate. You must be physically located in Illinois at the time of your video visit. View available telehealth appointments and review the telehealth preparation guide. Check your camera, microphone, and internet connection, and choose a private location for the appointment.
Can I get medication refills?
Medication review and refills are available when appropriate. Use the secure patient portal for patient-specific communication. Include the medication name, dose, preferred pharmacy, and how much medication remains. A request does not guarantee a refill; an appointment, evaluation, or testing may be needed. Contact the office if you cannot access the portal.
How do I request tests or referrals and follow up on results?
Tests and referrals are considered based on your visit and clinical needs. A request may require further evaluation. Before leaving, ask how and when to expect results, who to contact if you have not received them, and whether you need a follow-up appointment. For a referral, verify the receiving provider’s participation in your insurance plan and any plan requirements. Use the secure portal for patient-specific questions.
Where can I find forms, records, and portal help?
Visit our records and forms guidance for secure document-transfer information, or read the patient portal guide for access help. Use the secure patient portal for patient-specific communication and contact the office for scheduling or access problems.
What should I do if I cannot access the patient portal?
Use the Elation Patient Passport login and review our patient portal access guide. If you cannot access your account, call 630-822-2242 for help. Keep passwords, verification codes, medical details, and insurance identifiers out of email and the public website form. For a medical emergency, call 911.
What should I do in a medical emergency?
For life-threatening symptoms or a medical emergency, call 911. Do not wait for a portal reply or use routine online booking. Read MedlinePlus guidance on recognizing medical emergencies.
GET MORE FROM YOUR VISIT
Primary Care FAQ: 3 Helpful Tips for Your Visit
1. Choose the Appointment That Matches Your Needs
Before scheduling, tell the office whether you need a first visit, help with new symptoms, ongoing follow-up, or care after hospitalization. Ask whether an office or telehealth visit is appropriate, and review insurance participation or self-pay information before booking.
2. Prepare Your Information Before the Appointment
Complete intake forms and prepare your medication list, including prescriptions, nonprescription products, and supplements. Write down your most important questions and place your main concern first. For a video visit, check your camera, microphone, and internet connection and choose a private location.
3. Leave With Clear Next Steps
Before leaving your visit, ask your physician about follow-up timing, receiving results, and what to do if your concern changes. Use the secure patient portal for patient-specific communication and contact the office for scheduling or access problems. A refill request, test request, or referral request may require further evaluation. For a medical emergency, call 911 rather than waiting for a portal reply.
Helpful Primary Care FAQ Resources
YOUR NEXT STEP
Book primary care in Bolingbrook or contact our office
Have a question about this primary care FAQ? Call our Bolingbrook office for scheduling or general practice information. Book a visit online, and use the patient portal for patient-specific communication.
For patient-specific communication, use the secure patient portal. Medical emergency? Call 911.